You can contact the Race for Life team by calling our hotline on 0300 123 0770 and selecting from three options.
Alternatively you can contact your preferred department directly as follows:
For Race entry and event enquiries please dial 0203 425 9350
Opening hours are 9am - 5pm Monday - Friday
For queries about a purchase from our Race for Life shop or other product related enquiries, please dial 0300 123 4458
Opening hours are 8am - 9pm Monday - Friday, 9am - 6pm weekends and bank holidays
For Cancer Research UK Giving Page enquiries, please dial 0300 123 4452
Opening hours are normally 8am - 6pm Monday - Friday, closed at weekends and bank holidays, and 11am - 11.30am on Wednesdays
Alternatively, you can email us at firstname.lastname@example.org.
For all other enquiries not related to Race for Life, please contact us here.
JustGiving primarily provide digital support rather than phone support. You can chat online to JustGiving from 9am - 6pm Monday - Saturday from within your account.
Simply visit www.justgiving.com/account and log in. Click on the purple 'Help' icon in the bottom right hand corner (it might take 30 seconds to pop up) and select 'Live chat' to start speaking to a member of the team.
If you are yet to set up an account you can also chat to JustGiving from https://help.justgiving.com.
Frequently Asked Questions
Other frequently asked questions
We revisit our venue strategy on an annual basis and before we proceed with any new events, we must review the following elements and consider the cost efficiency:
- Do we need a new event in the suggested location?
- Is there is enough event capacity in the surrounding races?
- Does the new suggested location fulfil our socio demographic needs?
It is only possible to hold an event overseas if you are a school.
Unfortunately it is not possible to organise your own Race for Life event. However if you are interested in holding a “fun run” in your workplace or local community, you can register online here.
Once you have done this, you will then be contacted by our Central Fundraising Team who will be able to fully support you with help and advice and provide any Cancer Research UK branded materials that might be useful for your fundraising.
We review all of our events on an annual basis and before we proceed with any new events, we must consider a number of elements including cost efficiency. Race for Life raises money to fund life-saving research. So we owe it to our participants and supporters to ensure that we raise as much money as possible in the most cost-efficient way across the UK.
The app is currently being developed for 2017. Follow us on Facebook and Twitter to find out when it will be ready for download. It will still be free and available for iPhone and Android devices.
All Race for Life packs are being sent out to participants from April 2017. We appreciate this is slightly later than previous years, but this is because we have been working on updating the technology that surrounds Race for Life, and it has resulted in us having to send race pack out later. Please do not worry; you will receive your race pack in time for your event. We hope you will support us with these changes, and remember you can start your fundraising at any time. Visit our fundraising page for tips and to download a sponsorship form to get started.